Personalization
Sharing Economy

How can car brands prosper in an uberized world?

New mobility concepts are blurring the lines between owned and shared cars. Automakers aim to future-proof their brands through a personalized user experience. As the dominance of the driver-centric car recedes, automakers face new players, ideas and technologies offering passenger-centric, individualized mobility.

Consumers don’t care who built the bus or train they ride on; they care about the service: Are the vehicles comfortable and clean? Do they run on time to the destinations they want? Are they affordable?

 

Shared mobility and increasingly autonomous vehicles are already blurring the lines between the previously distinct domains of car ownership and public transport. And with a continual stream of new players entering the evolving mobility market, “traditional” automakers are partnering with start-ups to increase agility and bring to market innovative solutions. Most already have strategies in place to transition from being vehicle manufacturers to “providers of mobility solutions”.

blue background

“Consumers want perfect personalization, helpful services and a new level of in-car entertainment. The vast majority of this is now being driven by digital products and technologies empowered by the arrival of 5G and cloud computing.”

In an interview with Bloomberg in early 2018, the late Fiat Chrysler boss, Sergio Marchionne, stressed that automakers have less than a decade to reinvent themselves or risk being commoditized. He went on to say that premium and niche brands will still be able to profit from the performance and exclusivity of their products, but mainstream brands will have to restructure and reposition themselves to remain competitive.

 

The driver focus that has dominated thinking in how most car brands are positioned is receding as the passenger moves increasingly to the forefront. This is now placing the emphasis on user experience as the brand shaper.

 

“Consumers want perfect personalization, helpful services and a new level of in-car entertainment,” says Jason B. Johnson, HARMAN's Director of User Experience Design & Studio Lead, Huemen. “The vast majority of this is now being driven by digital products and technologies empowered by the arrival of 5G and cloud computing.”

Ignite Cloud Platform

HARMAN Ignite is an end-to-end cloud platform that supports various use cases by providing connectivity, application enablement, analytics and managed-service capabilities.

add alt-text

For automakers, this means a shift in the emotional interface away from the long-established focus on powertrain and towards other new touchpoints. Several recent concepts already feature autonomously driven “platforms” equipped with interchangeable cabins for transporting passengers or goods as required, which literally detaches the in-vehicle experience from the means of propulsion.

 

HARMAN’s rapidly expanding portfolio of digital and cloud-based products and technologies – which builds on its decades of experience and more than 50 million vehicles on the road – is already helping automakers tackle this shift across a wide range of fully integrated UI/UX applications. The challenges are substantial, but there are immense opportunities, too. “Products such as our Digital Cockpit, advanced display technologies and Intelligent Personal Assistant are just a few of the current brand differentiation options,” says Johnson. “Going forward, this will be amplified by the far-reaching integrated connectivity benefits of ‘invisible’ solutions and services enabled, for example, by our Ignite cloud platform.”

Related articles

add alt-text
How important will networks be in future?
Although its widespread use is relatively recent, life before the Internet seems a dim and distant memory. In the automotive context, network use is still in its infancy and set to expand drastically.
entertainment
How will we be entertained in the autonomous age?
With the emergence of autonomous vehicles, commuters and travelers released from the obligation of driving and navigating will gain extra time for other things.
city connected lights
Is 5G a Must-Have for Autonomous Vehicles?
5G is set to play pivotal role as automakers seek to integrate vehicles into the Internet of Things. But it also represents a paradigm shift for V2X technologies on the road to autonomous driving.